Course content
Post covid patients’ expectations of their GP practice has both changed and hardened with perceptions that surgeries no longer want to allow patients access to their GP unless they are prepared to participate in an 8am lottery every morning to try and get an appointment.
Much of the problem is that minor issues can be dealt with by other members of the practice team rather than require time with a fully qualified GP
Course Sessions
This one day session includes how to:
- Improve patient access and care
- Give patients better and quicker access to GP appointments.
- Free up GP time to deal with patients’ more complex health issues – and thereby reduce workload
- Maximise workforce efficiency and time management by directing issues to the best qualified/most relevant team member
Who is it for?
- Clinical and non-clinical staff in patient facing and administration roles
How is it delivered?
- Via live, highly interactive tutor led Virtual Workshops using Teams or Zoom – max 20 participants
- Microphones and cameras required for the entire session.
Upcoming event
The next session is scheduled to take place between 09:30 – 17:00 on the 23rd April 2024