Assertiveness and emotional intelligence

Course content

• Investigate and understand the expectations which stakeholders have and how these can cause conflict and difficult behaviour
• Define the range of difficult behaviours with which they have to deal and examined the most common issues faced by staff
• Understand the nature of conflict
• Develop a range of personal strategies and techniques for coping assertively with difficult behaviour with patients and in the practice
• Defining emotional intelligence
• Identifying their own emotional intelligence
• Measuring emotional intelligence
• Practical strategies for integrating emotional intelligence in the workplace

Who is it for?

• Clinical and non-clinical managers at all levels

How is it delivered?

• Via live, highly interactive tutor led Virtual Workshops using Teams or Zoom – max 20 participants
• Microphones and cameras required for the entire session

Upcoming events

This course is split across two half days taking place on;

Thursday 5^th October @ 13:30 – 16:30 – Part 1

Thursday 12^th October @ 13:30 – 16:30 – Part 2

Register your interest in attending this session

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Borough *BarkingHaveringRedbridge

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