Medical terminology
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles. You will cover a range of topics including; developed an understanding of medical terms and how they are constructed
Building better Patient Relationships
This programme is designed to deliver the skills and techniques for handling relationships with patients post covid and in a world where patient expectations have increased.
Customer Care
This programme is designed to deliver the latest and best techniques in managing customer relationships and processes from a wide variety of sources.
Conflict management & resolution
This programme is designed to deliver give patient facing staff the tools, techniques, and confidence to resolve conflict, and difficult situations positively.
Leadership and teambuilding
This programme is designed for managers and administrators who wish to refresh or supplement existing management skills effectively managing a team in general practice.
Change Management
This programme is designed for managers who are seeking to gain the skills, tools, techniques, and confidence to carry through change successfully.
Time management & delegation
This programme is designed for managers and administrators who wish to learn about the essentials of effective time management and prioritisation for individuals and for the team.
CLEVERtm Practice Management
This programme is designed for managers and senior administrators in Primary Care settings who wish to refresh the essential skills for being an operational manager.
Recruitment, interviewing and selection
This programme is designed for managers to provide them with a detailed overview of the recruitment process. From framing the job descriptions and personal specifications to appropriate advertising, interviewing and selection process.
Training & induction
This programme is designed for managers and administrators who wish to understand how to take a professional approach to the induction and training of new staff.
Coaching & mentoring
This progress is designed for managers who wish to understand and practice the principles of coaching which apply best practice to their own area of work.
Appraisal and performance management
This programme is designed for managers who wish to gain an understanding of the appraisal role and the importance of setting and maintaining standards within the organisation.
Assertiveness & Emotional intelligence
This programme is designed for managers to provide them with a wide range of tools and techniques to understand emotional intelligence and how to become more assertive.
Influencing and negotiating
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles. You will cover in the session a wide topics to improve you ability to negotiate and influence others.
Project Management
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles.
Employment law
This programme is designed for managers to provide them with the essential knowledge they need to ensure they are managing their staff within the confines of the law.
Minute taking
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles. You will cover a range of topics including; Understand the purpose of minutes and how to record them efficiently
Communication skills
This programme is designed for Clinical and non clinical staff in both patient facing and administrative roles.
Presentation Skills
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles. You will cover a range of topics including; Engage and maintain interest and put themselves across clearly
Medical ethics
This programme is designed for clinical and non clinical staff in both patient facing and administrative roles. You will cover a range of topics including; identify the importance of medical ethics
Care Navigation, signposting and social prescribing
This programme is designed to explore the increasing importance of signposting in General Practice and share best practice in delivering care that enables clinicians spend their time more effectively.