Course content
- Understanding the expectations of different groups.
- Improving patient care and communication.
- Reducing difficult situations through service improvement (and handling them well if they happen).
- Moving to self-care and effective signposting to reduce DNA’s.
- Making improvement plans happen.
Who is it for?
- Clinical and non-clinical staff in patient facing roles
How is it delivered?
- Via live, highly interactive tutor led Virtual Workshops using Zoom – max 20 participants
- Microphones and cameras required for the entire session
Upcoming events
This course is split across two half days taking place on:
Tuesday 27th February 2024 – 09:30 – 13:00 – Part One
Tuesday 5th March 2024 – 09:30 – 13:00 – Part Two