Who is it for?
The programme is designed for managers and senior administrators in primary care settings.
It covers and refreshes the essential skills of operational manages in any primary care setting, delivering tools and techniques for effective management in a challenging and rapidly changing environment
What will staff need to do?
The programme is delivered over five, face to face interactive workshops.
| Date | Topic |
| 15/11/2023 09:30 – 17:00 | Induction and returning to learning |
| 09/01/2023 09:30 – 17:00 | Change Management |
| 06/02/2023 09:30 – 17:00 | Leadership and teambuilding |
| 05/03/2023 09:30 – 17:00 | Time management & delegation; Motivation |
| 02/04/2023 09:30 – 16:30 | Appraisal, objective setting & performance management; Discipline, grievance & counselling |
What qualification can i receive?
This programme is benchmarked to the ILM Level 5 in Leadership and Management
An ILM Level 5 certificate in Leadership and Management is optionally available on payment of an accreditation fee as well as the completion of two short pieces of assessment and a final project
How are you supported?
You will be provided with a dedicated Client Service Manager (CSM) who is available from 08:45 – 17:30 Monday to Friday.
You will also be provided with the following items to support your learning
- Comprehensive workbooks with links to further information
- Skills assessment questionnaires for post course use
- Toolkits and frameworks for reference
- Video and written case studies for group and syndicate activities
- PowerPoints